Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
How do you measure improvements to the way projects are managed and implemented?
We documented processes not previously spelled out - how can we assess that documenting the process helped?
We added a person responsible for overseeting the implemention of a project. How can we assess that this was successful?
Waht have you done to assess quality of the implemention of a project? Saving Changes...
Don HendersonStudent| NoneLibertyville, Il, United States
I agree determining your key metrics and then creating a sort of service level baseline before you execute is vital. Be careful of surveys; in addition to being qualitative, they are also notoriously ignored. Maybe 5% typically answer, and heavily skew the data. Best to rely as much as you can on any applicable quantitative metrics.
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1 reply by Ania Karwowska
Feb 24, 2018 10:07 PM
Ania Karwowska
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Interesting point on the survey validity, thanks
Saving Changes...
Victor Osmar Mencia LezcanoENGINEER CIVIL AND PROJECT MANAGEMENT| P&E VFM SAFernando De La Mora, Fernando De La Mora, Paraguay
los KPI, son clave para medir el desempeño de la mejora del equipo de trabajo y los demas colaboradores Saving Changes...
Shivanjali BhutkarBringing Technology and Business togetherNa, Ca, United States
I choose surveys/feedback from customers
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1 reply by Ania Karwowska
Feb 24, 2018 10:08 PM
Ania Karwowska
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thanks
Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 21, 2018 8:49 AM
Replying to Abolfazl Yousefi Darestani
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it has to do with the nature of the process, however, you need to study the process. Let refer to the definition of a process. A set of related activities which transforms inputs to outputs. You need consider inputs, outputs and transformation.
great, thanks Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 21, 2018 2:58 AM
Replying to Kevin Drake
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The methods of baselines that you are measuring against to be defined clearly and most important your methodologies of quantifying data to be clearly defined. Personally, I do not believe in qualitative measurements alone.
got it, thanks much Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 21, 2018 9:36 AM
Replying to Don Henderson
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I agree determining your key metrics and then creating a sort of service level baseline before you execute is vital. Be careful of surveys; in addition to being qualitative, they are also notoriously ignored. Maybe 5% typically answer, and heavily skew the data. Best to rely as much as you can on any applicable quantitative metrics.
Interesting point on the survey validity, thanks Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 23, 2018 2:45 AM
Replying to Shivanjali Bhutkar
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I choose surveys/feedback from customers
thanks Saving Changes...
Gail KaufmanRetired (former project manager)CT, United States
To to assess the quality of a project implementation, we request feedback from stakeholders, which may be the client, customer or internal parties. Quality surveys are conducted electronically, and results are tracked. Issues go through an improvement opportunity process, and successes are recognized and celebrated. Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Thank you Gail. Looks like surveys are a common theme in measuring success; I am drafting one for us for next project! I appreciate your feedback. Saving Changes...
