Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
How do you measure improvements to the way projects are managed and implemented?
We documented processes not previously spelled out - how can we assess that documenting the process helped?
We added a person responsible for overseeting the implemention of a project. How can we assess that this was successful?
Waht have you done to assess quality of the implemention of a project? Saving Changes...
basically, map the as-is process and collect data on it (cycle time, lead time, inventory, cost of inventory, defects, first time yield, # of handoffs, etc.). what you need to measure depends on the nature of your operations/ business.
implement the change and then map the new process and measure the same metrics to verify if there were any improvements.
if you want to calculate the ROI you can do so by dividing the $ savings from the improvement by the total cost, which would include your man hours, cost of other resources, etc. That's one way you could show the "value" of the project team
As Sromon has said, define one or more metrics to holistically assess current state (e.g. time to market by itself isn't good enough because quality or stakeholder satisfaction might suffer in the pursuit of faster delivery). Baseline it, and then make one or a limited number of small changes. Measure shortly after the change has been implemented and sustained to avoid the impact of other influencing factors.
basically, map the as-is process and collect data on it (cycle time, lead time, inventory, cost of inventory, defects, first time yield, # of handoffs, etc.). what you need to measure depends on the nature of your operations/ business.
implement the change and then map the new process and measure the same metrics to verify if there were any improvements.
if you want to calculate the ROI you can do so by dividing the $ savings from the improvement by the total cost, which would include your man hours, cost of other resources, etc. That's one way you could show the "value" of the project team
Thank you, I appreciate the link to the post! Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 20, 2018 1:45 PM
Replying to Kiron Bondale
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Ania -
As Sromon has said, define one or more metrics to holistically assess current state (e.g. time to market by itself isn't good enough because quality or stakeholder satisfaction might suffer in the pursuit of faster delivery). Baseline it, and then make one or a limited number of small changes. Measure shortly after the change has been implemented and sustained to avoid the impact of other influencing factors.
Kiron
Many thanks Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 20, 2018 6:05 PM
Replying to Rami Kaibni
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I fully agree with Kiron's response - Defining metrics is key.
thank you Saving Changes...
Ania KarwowskaSr. Director, Implementations| Elevance HealthWilmette, Il, United States
Feb 20, 2018 3:28 PM
Replying to Vincent Guerard
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Ania,
To mesure anything your need the previous state. Then you compare it to the new state.
Many questions in you post.
You could make a survey before implementation and after. It might be to late for before, you could phrase the question to ask perceived improvement.
Vincent
I like the idea of a short survey, thanks for the suggestion. Saving Changes...
The methods of baselines that you are measuring against to be defined clearly and most important your methodologies of quantifying data to be clearly defined. Personally, I do not believe in qualitative measurements alone.
it has to do with the nature of the process, however, you need to study the process. Let refer to the definition of a process. A set of related activities which transforms inputs to outputs. You need consider inputs, outputs and transformation.
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