Product Operations Program ManagerBarcelona, Cataluña, Spain
Which KPIs do you suggest or currently use to measure the performance of the PMO and its members? Saving Changes...
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Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
I am working in a company where I have to achieve annual objectives. I belongs to the EPMO (enterprise PMO). Our objectives are cascaded from the senior management and are tied to company objectives. Company objectives are tied to values, mission and vision. So, we have main areas where objectives are gouped: Deliver Business Plan, Create Efficiency, Drive Future Bussiness Success, Drive Organization Health, Develop Others, Develop Self. The first two are short term objectives. The others long-term objectives. Saving Changes...
It really depends on the mandate for the PMO and the services it provides. Also, PMO's can have many different roles, ranging from governance to reporting to delivery and the performance metrics for each role would vary.
Kiron Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
I believe that the success of the PMO cannot be measured quantitatively. It could be possible to know the impact of PMO from project team members and PMs. Perhaps this information will help to know the current level of acceptance. Saving Changes...
The PMO creates/maintains its own metrics for performance as outlined in the business case for the PMO in the first place (which is usually performed by persons intended for the PMO). This isn't always the case, but certainly one that I have seen before.
As Anish points out, performance is difficult to quantify, but that doesn't stop us from trying. As long as the PMO's value is mapped to the strategic objectives of the organization, then metrics should be built around this in order to assess it's benefit to the company. Saving Changes...
I agree to the views above. To add these, the baselined objectives can drive goals and subsequently the KPIs - to measure PMO performance. There can be quantitative or qualitative type. Qualitative can be based on organization survey, implementation feedback etc. from a typical matrix organization, as the success depends on the people to adopt to the PMO process.
From quantitative measurement point of view, there are maturity models published by some of the research - mostly based on PMI - PMBOK framework. These models depict some of the KPIs based on the maturity level targets and the best practices recommendations. Saving Changes...
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