Jill TerrellDirector of Program Management| SabreTrophy Club, Tx, United States
What % of project managers in a PMO should be Certified? What is the legitimate "best practice" for the service industry? I work in an organization that delivers software and consulting services to our customers. Saving Changes...
It really depends on what you customers are asking for and whether certification would be a differentiator relative to your competitors.
Organizations who value PM certifications might be more inclined to include this as a requirement within their RFPs for services but I'd say that's the exception in most cases.
Kiron
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1 reply by Jill Terrell
Apr 13, 2018 9:08 PM
Jill Terrell
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Thank you!
Saving Changes...
Jill TerrellDirector of Program Management| SabreTrophy Club, Tx, United States
Apr 13, 2018 7:26 PM
Replying to Kiron Bondale
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Jill -
It really depends on what you customers are asking for and whether certification would be a differentiator relative to your competitors.
Organizations who value PM certifications might be more inclined to include this as a requirement within their RFPs for services but I'd say that's the exception in most cases.
Kiron
Thank you! Saving Changes...
Eric SimmsSenior Program ManagerBaltimore, Maryland, United States
Saying your organization has a certain percentage of certified PMs can impress customers, but just because a PM is certified doesn't mean s/he is good. You can differentiate your organization from competitors with a wide variety of certifications instead; you could even create an infographic showing how the different certifications help your organization deliver superior service relative to your competitors.
If I were in your position I'd have within my PMO at least one of the following. I know very few organizations that can boast a talent lineup this broad:
Project Management Professional (PMP)
Program Management Professional (PgMP)
PMI Professional in Business Analysis (PMI-PBA)
PMI Agile Certified Practitioner (PMI-ACP)
PMI Risk Management Professional (PMI-RMP)
Certified Six Sigma Black Belt (CSSBB)
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1 reply by Jill Terrell
Apr 14, 2018 12:50 AM
Jill Terrell
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Thank you!
Saving Changes...
Jill TerrellDirector of Program Management| SabreTrophy Club, Tx, United States
Apr 13, 2018 9:29 PM
Replying to Eric Simms
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Saying your organization has a certain percentage of certified PMs can impress customers, but just because a PM is certified doesn't mean s/he is good. You can differentiate your organization from competitors with a wide variety of certifications instead; you could even create an infographic showing how the different certifications help your organization deliver superior service relative to your competitors.
If I were in your position I'd have within my PMO at least one of the following. I know very few organizations that can boast a talent lineup this broad:
Project Management Professional (PMP)
Program Management Professional (PgMP)
PMI Professional in Business Analysis (PMI-PBA)
PMI Agile Certified Practitioner (PMI-ACP)
PMI Risk Management Professional (PMI-RMP)
Certified Six Sigma Black Belt (CSSBB)
Thank you! Saving Changes...
George MonnatTechnical Delivery Manager| Kapsch TrafficCom North AmericaAustin, Tx, United States
I agree with the above statements. The U.S. federal government has started mandating certification, which I think is a good thing. I think 100% is difficult, and it's always good to have certified PMPs mentoring junior PMs who are working towards their certifications.
Percentages in this context mean very little. Assess if the PMO needs certified people, and if the answers is yes. and you employ some, divide it by the total PMO staff and you will have a percentage after the fact, rather than before the fact.
As stated in above comments, there is no certain percentage expected. It completely depends upon software, quality and your customer requirements. Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
There is no defacto percentage, but I'd say a minimum of 25% is not unreasonable.
I like Eric's take on it. Showcase the value to the customer from professional designations held within the organization. Having employees with respected certifications in the industry is certainly a distinguishing trait for sales and advertising, but having the ability to showcase value through success stories provides an additional edge. Be careful though, while a designation gives a nice cover, at the end of the day, its the content that is important.