I need some help on service management. Can one of you help me?

Governance

Anonymous

I need to support one of my collegue on service management. I am trying to understand the same. Can somebody help me out in providing some material/some information/ Links, etc....

Posted: Sep 20, 2007 7:21 AM

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George Jucan Managing Partner| Organizational Perfomance Enablers Network Woodbridge, Ontario, Canada

One of the expanding standards in the service management area is IT Infrastructure Library (ITIL) and the corresponding IT Service Management (ITSM). Here are 2 links to get you started:

http://www.best-management-practice.com/IT...anagement-ITIL/ < br>
http://www.itsmf.org/

Posted: Sep 21, 2007 9:17 AM

Dave Garrett

PMI Team Member

Senior Advisor to the CEO| PMI Sterling, Va, United States

Sunil Sharma also wrote a good article on IT Governance that might help put service management in context for you.

Posted: Sep 21, 2007 10:48 AM

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I need some help on service management. Can one of you help me?

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