1. Communication skills (top of the top always) 2. Listening skills (separate to communication to emphasise importance) 3. Problem-solving skills 4. Initiative and proactiveness 5. Flexibility 6. Professionalism & Empathy at the same time ( good balance is a must here)
I love these lists, because I always get to throw in: Emotional Intelligence. Even newbies need a little EI to handle customers. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Customer service is a set of practices that will be taking into account along the provision of service to customers before, during and after a purchase. When you are tainned on that field you will find that is one of the process inside Sales Process Engineering. It will impact on the entire perception a customer holds towards the organization. To put all of this in some references you can consult there are some standards on the field: ISO 9004:2000, ISO 10001:2007, ISO 10002:2004, ISO 10003:2007, ISO 10004:2012, and ISO/IEC 20000:2005.which is mainly related to IT service management. Saving Changes...
