Project Management

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Too late to take corrective action?

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Riyadh Salih Saskatchewan, Canada
What would you do as PM if you have discovered a mistake but it is too late to take a corrective actions what would be the course of actions?

Assuming the implication of that mistake is not severe but it should be implemented as part of the design drawing.

Can we judge the severity or can we challenge the structure engineer recommendations / I don't think so - few PM might do based on past experiences
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Riyadh -

Make sure key stakeholders are aware and have the team take corrective action. Then, once the dust settles, do some root cause analysis on how the mistake was made and incorporate those learning into institutional knowledge or better yet, poke-yoke it so it can't recur!

Kiron
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2 replies by Kevin Drake and Riyadh Salih
Apr 21, 2018 6:57 PM
Riyadh Salih
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Kiron, I agree with you that key stakeholders must be informed and then decide what next step, One time I caused the civil contractor to redo one of the foundation because he installed the mounting screws in a wrong measurement so I have discovered that once my equipment arrives I will have problem to mount it so I escalate the issue and they had to re do that part things like that can be corrected but for example if the drawing showing double re-bar and they thought it was single and they poured the concrete and dried out in this case if the load to mount is not that heavy what would be the corrective action to redo will shift the project beyond the delivery date.. this is an example of fool's proof Poke Yoke where can not be implemented, the one pouring the concrete is not the same who applied re bars they will just pour the concrete and run the vibrators once they get the green light ready for pouring.
Apr 21, 2018 7:39 PM
Kevin Drake
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Well said.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
I fully agree with Kiron. I think it is never too late but it might not be as efficient. However, it could be lessons learned too.
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1 reply by Riyadh Salih
Apr 21, 2018 6:59 PM
Riyadh Salih
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Yes Rami it could not be efficient nor effective new evaluation from SME would be required to revisit or approve it as is.
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Dinah Young Project Manager / Software Asset Manager| Prince William County Springfield, Va, United States
I agree. The first thing to do is to inform the customes and other stakeholders. Document the issue completely. Then work with stakeholders to decide if anything can be done to correct the issue or work around the issue. Or if an existing process may need to be changed. Then add to lessons learned.
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1 reply by Riyadh Salih
Apr 21, 2018 7:03 PM
Riyadh Salih
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Dinah thank you it is important to document the issue and to have it archived for lesson learnt, I guess your statement make much sense either can be corrected or work around, have new approval acceptance as is. but the risk should be re calculated in case has any side impact to other
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Riyadh Salih Saskatchewan, Canada
Apr 21, 2018 2:28 PM
Replying to Kiron Bondale
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Riyadh -

Make sure key stakeholders are aware and have the team take corrective action. Then, once the dust settles, do some root cause analysis on how the mistake was made and incorporate those learning into institutional knowledge or better yet, poke-yoke it so it can't recur!

Kiron
Kiron, I agree with you that key stakeholders must be informed and then decide what next step, One time I caused the civil contractor to redo one of the foundation because he installed the mounting screws in a wrong measurement so I have discovered that once my equipment arrives I will have problem to mount it so I escalate the issue and they had to re do that part things like that can be corrected but for example if the drawing showing double re-bar and they thought it was single and they poured the concrete and dried out in this case if the load to mount is not that heavy what would be the corrective action to redo will shift the project beyond the delivery date.. this is an example of fool's proof Poke Yoke where can not be implemented, the one pouring the concrete is not the same who applied re bars they will just pour the concrete and run the vibrators once they get the green light ready for pouring.
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Riyadh Salih Saskatchewan, Canada
Apr 21, 2018 2:31 PM
Replying to Rami Kaibni
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I fully agree with Kiron. I think it is never too late but it might not be as efficient. However, it could be lessons learned too.
Yes Rami it could not be efficient nor effective new evaluation from SME would be required to revisit or approve it as is.
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Riyadh Salih Saskatchewan, Canada
Apr 21, 2018 5:36 PM
Replying to Dinah Young
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I agree. The first thing to do is to inform the customes and other stakeholders. Document the issue completely. Then work with stakeholders to decide if anything can be done to correct the issue or work around the issue. Or if an existing process may need to be changed. Then add to lessons learned.
Dinah thank you it is important to document the issue and to have it archived for lesson learnt, I guess your statement make much sense either can be corrected or work around, have new approval acceptance as is. but the risk should be re calculated in case has any side impact to other
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Kevin Drake Perth, Western Australia, Australia
Apr 21, 2018 2:28 PM
Replying to Kiron Bondale
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Riyadh -

Make sure key stakeholders are aware and have the team take corrective action. Then, once the dust settles, do some root cause analysis on how the mistake was made and incorporate those learning into institutional knowledge or better yet, poke-yoke it so it can't recur!

Kiron
Well said.
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1 reply by Riyadh Salih
Apr 21, 2018 8:04 PM
Riyadh Salih
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Kevin let's have your say
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Develop a workaround if possible; and if that fails, then yes populate the lessons learned to avoid such a mistake in the future.
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1 reply by Riyadh Salih
Apr 21, 2018 8:09 PM
Riyadh Salih
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Sante, yes I agree the only action left over is to workaround as no time to scrape and rework
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Kevin Drake Perth, Western Australia, Australia
I was called one time by a friend to visit his own house site (2000 sqm land) in Oman, and I was curious about the foundations piles, and I found that the whole thing was done wrong. We called in to site the PM ,surveyer, consultant, and piling company. Thanks god that I was not in the pm shoes at that day.
It was very messy, the project was late at least 2 months.
I am sure the consultant did not visit the site ever. PM visited the site frequently but he took the work of the piling company without inspection and obviously he is one of those who doesn't roll his sleeves. Surveyer marks were a bit confusing. When we asked for the inspection plan, forget about it. Etc...
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1 reply by Riyadh Salih
Apr 21, 2018 8:26 PM
Riyadh Salih
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Kevin, thanks for another realistic example it is very true that consultant don't visit a lot or may be the PM was lacking the expertise of civil engineering so luckily the house did not fall on the heads
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Riyadh Salih Saskatchewan, Canada
Apr 21, 2018 7:39 PM
Replying to Kevin Drake
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Well said.
Kevin let's have your say
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