1. Interpreting Body Language - Non-Verbal
2. Listening Carefully - Become an engaged listener
3. Power of a personal touch
4. Assertion, Clarity and Concision
5. Picking the Right Medium Saving Changes...
I wouldn't give too much emphasis for body language. There are too many other cues and contexts that scramble the message from body language.
For example, is the person not making eye contact because he/she is lying, an introvert, a product of a culture where direct eye contact is not encouraged, stressed, having conjunctivitis, or is Cyclops from the X-Men doing me a favour? One simply cannot assume. We need to compare any observations against their baseline behaviour - which makes this comparison futile unless one really knows the other person.
The other four are spot on. I would add trying to see things from other perspectives - especially the viewpoint of the other person(s) in the communication chain.
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1 reply by Kevin Drake
Apr 22, 2018 10:43 PM
Kevin Drake
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you have brought up very valid point actually about the body language in diversified culture, I should push it down the line. However, we still have more than 60% of communication is non-verbal.
I wouldn't give too much emphasis for body language. There are too many other cues and contexts that scramble the message from body language.
For example, is the person not making eye contact because he/she is lying, an introvert, a product of a culture where direct eye contact is not encouraged, stressed, having conjunctivitis, or is Cyclops from the X-Men doing me a favour? One simply cannot assume. We need to compare any observations against their baseline behaviour - which makes this comparison futile unless one really knows the other person.
The other four are spot on. I would add trying to see things from other perspectives - especially the viewpoint of the other person(s) in the communication chain.
you have brought up very valid point actually about the body language in diversified culture, I should push it down the line. However, we still have more than 60% of communication is non-verbal. Saving Changes...
These days I find the most important thing is mindfulness of your focus. There is nothing as powerful as a conversation when both participants are 100% focused on what each other is saying and are not distracted by their smartphones, random thoughts or other impediments...
Kiron
Spot on Kiron,
The disturbing noise of this high tech era has a negative impact on our one to one focus. Saving Changes...
Giacomo KaroutaConsultant - Program Manager| Skytech ConsultingPlano, Tx, United States
- Adapt the message to the audience (different levels of stakeholders, different level of details)
- Ensure it was received by asking for feedback Saving Changes...
Meade RubensteinPM III| IT Project GuideSparta, Nj, United States
All good points, I think my #1 is Being Present (full engagement without distractions) - if you are willing to invest your time in the discussions, invest it fully and wisely.. Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
Respect: I think team members will be more open to communicating with you if you convey respect for them and their ideas.
Feedback: giving and receiving feedback is another important skill. Saving Changes...
In my point of view, communication skills reflect actually these:
Pay attention at what and how is said, listen and look carefully, then, talk less twice than you really want because every humankind has two ears, two eyes and one mouth.
Actually is a little principle used in diplomacy by the acronym: KISS.
Keep It Short and Simple. :) and offer a little smile, even once in a while
