Hi Anon,
Here are a few quick tips and tricks from gantthead's "Change HEADWAY" process to be used when planning any significant change.
Tips and Tricks
- Include Preparation Activities. Include activities that speak to preparing for the change, to understanding the why and the what, and to helping people consider the impacts on them, those around them, and also the impact on the organization as a whole.
- Include “Letting Go” Activities. Include activities that speak to letting go of the old way and celebration of this.
- Include Adoption Activities. Include activities that support people while they are adapting to the new way of doing business.
- Include Celebration Activities. Include activities that celebrate the anchoring of the way we do business after the change is complete.
- Include Hand-Off Activities. Include activities to hand-off the project results to operations.
- Consider Exit Activities. Depending on the degree of change being introduced to the organization via the project, it may be important to consider activities that allow people to exit the organization. This goes a long way to helping the people who chose to remain with the company feel more comfortable about how the organization is managing the more sensitive elements of the change. If this is not done, the “survivors” are often left feeling ignored and disrespected as they consider just how they company will treat them going forward. The survivor syndrome is a key element that is too often mismanaged.
I think those categories might be helpful at a high level. Gantthead also has a number of articles on knowledge transfer that might be helpful as well.
PMI Team Member
