Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.
What is the minimum amount of information that an effective change request should include and why is it needed? What do established change management systems usually require? This article looks at the change management process defined by the Information Technology Infrastructure Library (ITIL), a methodology used in many service management groups in IT organizations.
Back in my CIO days I received a call from the VP of Sales who was travelling in Helsinki at the time. That I had a 24x7 global support team was not relevant – he was a VP and felt entitled to c ...
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The rumors of my death have been greatly exaggerated. - Mark Twain |
