How To Be A Project Delivery Hero: Map the Lay of the Land

  Leadership  

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PMI Membership
Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

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Overview

It’s hard not to eye-roll when someone says: “know your customer." Right, but how? Enter process mapping. Get to know your customers better than they know themselves. I’ll share a technique to effectively map your customer’s processes, and how your project fits in, from high level into actionable level of detail.

Learning Objectives

It’s hard not to eye-roll when someone says: “know your customer." Right, but how? Enter process mapping. Get to know your customers better than they know themselves. I’ll share a technique to effectively map your customer’s processes, and how your project fits in, from high level into actionable level of detail.

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 0.50 0.50 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.50 0.50 Power Skills 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.00 0.25 0.25 Business Acumen 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.00 0.25 0.25 Total 1.00 1.00 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.00 1.00 1.00

Learn about earning PDUs on ProjectManagement.com

Acknowledgements: Kristin Jones and Stephen Strickland