The Art of Escalation

 

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Premium Content

PMI Membership
Join Now

Sign up for PMI Membership to view this on-demand webinar and get unlimited access to our library of webinars, time-saving templates and more.

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Overview

A Program Manager spends the vast majority of his or her time communicating. Reporting progress to stakeholders, conducting meetings, and sharing metrics can take much of the day. Certain communication requires careful consideration due to its volatile impact and visibility. Escalating issues requires the insight and deft touch from the Program Manager. This session presents guidelines and tips gathered from both project and program management experience.

Learning Objectives

A Program Manager spends the vast majority of his or her time communicating. Reporting progress to stakeholders, conducting meetings, and sharing metrics can take much of the day. Certain communication requires careful consideration due to its volatile impact and visibility. Escalating issues requires the insight and deft touch from the Program Manager. This session presents guidelines and tips gathered from both project and program management experience.

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Power Skills 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.00 1.00 1.00 Business Acumen 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Total 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.00 1.00 1.00

Learn about earning PDUs on ProjectManagement.com

Acknowledgements: Derrick May and Heather McLarnon, CSPO