Project Management

The Art of Escalation

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60m 25s
Duration
1.00
PDUs
7,418
Views

Overview

A Program Manager spends the vast majority of his or her time communicating. Reporting progress to stakeholders, conducting meetings, and sharing metrics can take much of the day. Certain communication requires careful consideration due to its volatile impact and visibility. Escalating issues requires the insight and deft touch from the Program Manager. This session presents guidelines and tips gathered from both project and program management experience.

Learning Objectives

A Program Manager spends the vast majority of his or her time communicating. Reporting progress to stakeholders, conducting meetings, and sharing metrics can take much of the day. Certain communication requires careful consideration due to its volatile impact and visibility. Escalating issues requires the insight and deft touch from the Program Manager. This session presents guidelines and tips gathered from both project and program management experience.

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Talent Triangle Alignment

This video qualifies for the following PDUs:
 
PMP/PgMP
CAPM
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
DASM
DASSM
DAC
DAVSC
PMI-CP
PMI-PMOCP
PMI-CPMAI
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Acknowledgements: Derrick May and Heather McLarnon, CSPO

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