In this Webinar, we’ll discuss mechanisms to jumpstart your CX transformation practices and support your workforce become more customer-centric. We'll draw upon scenarios that many companies face to offer brief solutions and tangible actions you can adopt in your journey towards delivering a superior customer experience. We will cover topics such as customer journey mapping, voice of the customer exercises, creating a customer-centric maturity model, establishing the processes, playbooks, and templates to drive outcomes that achieve greater customer retention, renewals, and upsells.
Learning Objectives
In this Webinar, we’ll discuss mechanisms to jumpstart your CX transformation practices and support your workforce become more customer-centric. We'll draw upon scenarios that many companies face to offer brief solutions and tangible actions you can adopt in your journey towards delivering a superior customer experience. We will cover topics such as customer journey mapping, voice of the customer exercises, creating a customer-centric maturity model, establishing the processes, playbooks, and templates to drive outcomes that achieve greater customer retention, renewals, and upsells.
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