The 4 Building Blocks of Emotional Intelligence (Part 4): Relate for Results
Lonnie Pacelli is an Accenture/Microsoft veteran with four decades of learnings under his belt. He frequently writes and speaks on leadership, project management, work/life balance, and disability inclusion. Reach him at [email protected] and see more at ProjectManagementAdvisor.com.
As a quick summary, my lens on emotional intelligence (EI) consists of four building blocks, as follows::
- Know Thyself – Understanding your strengths and weaknesses
- Control Thyself – Recognizing how your actions impact others
- Understand Others – Observing the strengths, weaknesses and emotions of others
- Relate for Results – Synthesizing how to adapt, coach, mentor, influence, and advise to deliver results
The three blocks are all necessary prerequisites for the fourth, which is the rationale for expressing this as follows:
This article’s topic is the fourth and final block, Relate for Results.
As project managers, our singular mission is to deliver results on time, on budget and within scope. Assuming you aren’t a one-person project team, this happens by working with and through others. Musical conductors can be talented at leading orchestras, but unless they have musicians following directions, they are simply standing up there waving a baton.
Delivering effectively through others requires project managers to build trusted relationships, particularly when there are bumps in the road and the PM has to ask team members to do unplanned activities to keep things on schedule and budget, and within scope. I’m being intentional in naming this block Relate for Results. Building relationships with your team doesn&…
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