Get Your KM Wheels Turning Again

  Knowledge Management   Lessons Learned  

Lately I've been reading a lot of interesting yet diverging commentary on the state, and direction, of knowledge management.

First, many people think that KM technology is finally ready to really take off, as many leading vendors of content management-oriented offerings continue to update and improve their product lines, and even gobble each other up in an attempt to be more comprehensive.

But, as has been proven time and time again, more technology (portals, suites, applications, communications, tools, etc.) is not always better. In fact, many people (yours truly included) think the over-dependence on technology has sidetracked KM from being the organizational and cultural phenomenon that always should have been its primary focus.

Some think that the functional emphasis is going to shift back (again) to collaboration, what with the continued growth of wireless communications and the ever-expanding capabilities of cell phones, PDAs and other wireless devices. So we'll all be increasingly able to reach out and touch people wherever they are, and then send them more and more stuff, all in real-time.

But even with all that new connectivity and bandwidth, we'll still have the same problem of trying to find what we really need in all that stuff--try browsing through a 100 page Word document or a complex spreadsheet on your Palm.

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