CLUEless

  Knowledge Management   Lessons Learned  

As you loyal readers (both of you) have learned by now, my quick-and-dirty definition of knowledge is: knowledge = information + context = the ability to act.

Knowledge management is therefore the "process of systematically and intentionally creating, collecting, sharing and applying knowledge (information + context) critical to key business strategy, decisions and operations to improve overall effectiveness, organizational and/or individual."

Now this process is happening all around us, day-in and day-out, everywhere you look, whether it's called knowledge management or not, and it's usually looked on as being a pretty benign and good thing.

But what about when that process is focused on us--you and me, as individuals--and we have no control over the information that is collected (and most of it without any context), with whom it is shared, and when and how it is used? In past articles I've talked about how important knowledge about other individuals--clients, competitors, subject matter experts, etc.--can be. But let's turn the tables for a few moments and look at ourselves as the object of the KM process.

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