Share IT

  Knowledge Management   Lessons Learned  

Whether managing one project or a group of PMs who manage multiple projects, the value of lessons-learned sharing and communication should not be undervalued. It can be the difference between total project success and missing key milestones and project delay.

A large amount of PMs operate in an industry where the projects they manage will have similar components and attributes as previously managed projects (i.e. IT, construction, telecommunications, etc.) Therefore, although the exact project with all its attributes may not be repeated, the lessons-learned documentation and communication should occur, because it may well save the next project or another project manager's position, for that matter.

Value

When managing a team of PMs who work on similar and ongoing projects, the value of lessons-learned documentation and communication should be evident, although polls would probably show this discipline is limited in practice. Since PMs who work on similar projects will run into similar obstacles, it is imperative that they share how they overcame these obstacles so the same mistakes are not repeated at the cost of project delay, budget overruns and customer dissatisfaction.

When conducting a Project Implementation Review, updating the lessons-learned documentation, as well as holding a lessons-learned review meeting, is critical for two …

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