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IT Project Lessons from Titanic (Part 18)
This installment continues with your post-mortem and the detailed analysis for Step 2 and Contributing Factor 3 (Recovery Undertaken Poorly by Officers and Crew) and covers off Step 3.
The detailed analysis for contributing factor 3 (Recovery Undertaken Poorly by Officers and Crew):
The officers and crew were unable to enact a smooth recovery. The statistics for third-class passengers lost were horrendous compared to the total numbers aboard. Also, had the officers and crew filled the lifeboats full, an additional 750 people could have been saved. They chose to do so possibly because:
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No business continuity plan was in place, so full recovery was impossible. A plan was thought unnecessary because of the confidence in the ship's safety features.
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The crew was preoccupied in helping first-class passengers to the boat deck and lifeboats.
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Cascading information flow was very slow, and the captain failed to give concrete orders like "abandon ship." The crew lied to the third-class passengers about the ex-tent of the damage so that they would return to their quarters.
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Officers and crew responded slowly because of the disbelief that the ship was in danger, and only realized something was wrong as disaster signs appeared after the first hour. There was overconfidence in the ship and its safety features.
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"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so." - Douglas Adams |