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The Key to Project Success (Part 2 of 2)
Bob Weinstein is a journalist who covers technology, project management, the workplace and career development.
Most project managers learn the importance of change management the hard way--on the job, where mistakes are inevitable and textbook principles don’t seem to work that well all the time.
Margaret Meloni, PMP, president of Meloni Coaching Solutions in Long Beach, Calif., discovered this first hand. Meloni also teaches a course in the project management certification in UCLA’s extended education division.
This story is about how one PM learned and eventually mastered change management principles, and how they improved her relationships with customers.
Looking back on her 11-year career as a PM, Meloni says that many of her early experiences helped shape her career. As a novice and inexperienced PM, for example, Meloni learned that giving short shrift to change management amounted to poor customer service. She cites two scenarios where she experienced what she called “consistent project manager remorse.” The first was being told that the project she had just been given to manage was a slam dunk. Meloni mistakenly believed what she was told. The second scenario was opting not to manage scope according to a standard change management process.
Early in her career, Meloni discovered that her success as a PM was largely dependent upon customer satisfaction. She had come to appreciate the importance of strong collaborative relationships with her customers. And it all …
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