Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.
There was a time not long ago when I remember not being able to get a signal for my cell phone if I strayed a few hundred feet out of a commercial/industrial corridor that I used to travel in my long commute to work. I also recall downloading materials and saving message threads to my laptop so I could work on projects for times when I knew I would be waiting for connecting flights, sitting in hotel rooms or sipping coffee at a service lounge while my car was being worked on.
Nowadays, just like some travel agents jokingly suggest, you have to journey quite a distance in order to lose telephone connectivity--like a deserted island. And whereas I used to periodically hunt for phone jacks in order to get painfully slow dial-up for my computer, I now find bookstores, coffee shops, libraries and other easily accessible locations are all vying for my mobile computing time.
Last year saw a tremendous increase in businesses making available mobile computing in a number of forms. Articles on gantthead.com from Michael Wood on “The Wonders of Wireless” and Vijay Sankaran on “Wireless Communications: What’s in the Air” and “Going Mobile” give us some good information of what is in store.
Not only are we more accessible, but the devices we use are now becoming increasingly more robust to the point that we can be …
