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Sharpening the Communication Tool
Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
Given a chance, you can probably list off the critical areas of risk in your project without even pausing to think. They may even keep you up at night. You need every tool at your disposal to manage these areas of risk. Don’t forget to sharpen your communication tool.
Don’s Deadline Disaster
Don was justifiably proud of his communication plan. It was designed to reduce risk by giving special attention in status meetings and routine reporting to the areas that were most problematic. The risk areas were, as usual for him, getting the proper coordination as he upgraded workstations across the many departments he covered.
The managers of the departments did not report to him, nor were they excited about his duties. These managers saw his activities as an annoying interference to their priorities. No matter what schedule was agreed to by each department manager, one or more eventually refused to allow work to begin days before the start date, blowing the whole deployment schedule.
Even though Don’s targeted communication plan was designed to eliminate these surprises, the week where work was to start on the first three of the departments, he got bad news. One of the departmental managers had critical work that had to be accomplished and could not allow time for the upgrades until later. Don found out too late to adjust the schedule …
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"Life begins at 40, but often so does arthritis and the habit of telling the same story three times to the same person." - Sam Levenson |