Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
Operational Metrics
Having run a large infrastructure operations organization for several months now, I can safely saw that I am awash in metrics. I have metrics on availability, metrics on changes, metrics on utilization, metrics on outages and metrics on pretty much everything else you can think of.
While I am sure that these metrics have some value to someone, as an operational manager I have little time to decipher the sea of metrics that wash up on my shore. Metrics should be used to manage a business more effectively. Metrics that do not help in that value proposition have little purpose.
So as an operational manager, what metrics are really important to help me manage my business more effectively? To help define that, I first look at the critical areas of my business. From an operational standpoint, those include operational availability, resource utilization, process effectiveness, service health and resource cost. Let’s look at these focal areas in a bit more detail:
1) Operational availability: Operational availability is the foundational characteristic of the operations business. It essentially deals with the subject of whether or not my application environments are up and available for service use to specified availability targets. We typically measure operational availability on physical hardware domains such as mainframe hosting, server hosting, LAN …
Please log in or sign up below to read the rest of the article.
ADVERTISEMENTS
|
When I was born I was so surprised I couldn't talk for a year and a half. - Gracie Allen |