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Making Metrics Count: Getting it Right (Part 2)
In the first part of this two-part series on metrics, we examined a model to define an effective metrics and reporting strategy. In this next part we will dive deeper into some best practices that will help ensure that your gains from the metrics processes are sustained in the long term.
Tiered reporting: Different people have different needs
Most reporting needs are best served by designing a multi-tiered reporting hierarchy that maps to different levels of reporting stakeholders whose interests you are meeting. Designing a tiered system will ensure that you can report on just the right content and level of detail for each level of management. This will also help with aggregation or roll up of data as you traverse up the chain.
Content with context: Get the balance
Metrics are tricky with good reason. Do too much and you will be ignored--clutter only leads to more clutter. Do too little and you will be irrelevant. Again, developing a tiered system will help ensure that one can pitch the right metrics at the right level, without losing sight of the important data points.
Cost of service: Ensure value
It is vital to balance the cost of reporting with the value/benefits provided. It is strongly recommended that teams charged with reporting metrics provide “cost of service” estimates for all metrics collected and reported. Collecting …
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