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How to Botch Your Role in a QA Initiative (Part 1)
Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
With all you have to do to manage your project, it is easy to botch your role in a new quality assurance initiative. You’re thinking, "Great! Yet another responsibility and way to fail…”
Yes, another way to fail because you may not be given the proper training to be successful. You may be treated as just another employee during the initiative, which is not surprising, but frustrating. What you need is specific guidance on how to manage your project workforce so that the new QA initiative is successful and your project is successful.
There are about a half dozen or so ways you can botch your role without even thinking about it. With a little planning, though, you can take a lot of turbulence out of this trip.
Champion High Quality…When Convenient
Without spending much effort, you can make it appear that this whole new attention to improved quality is something special, outside of the routine of your project. Those in the workforce that tend to resist new or improved work processes will feed on this. They will note when you blow off following the latest quality improvement procedures. They will applaud silently when you bypass time-consuming QA steps because you failed to schedule enough time for them.
The more difficult challenge is to get workers to make high quality part of their job in every task, so that …
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"It is an important and popular fact that things are not always what they seem. For instance, on the planet Earth, man had always assumed that he was more intelligent than dolphins because he had achieved so much -- the wheel, New York, wars and so on -- whilst all the dolphins had ever done was muck about in the water having a good time. But conversely, the dolphins had always believed that they were far more intelligent than man -- for precisely the same reasons." - Douglas Adams |