Guessing is not a strategy: How to build decision velocity with AI and real-time data
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Use and Usability Part 1: High Expectations
Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.
Leopold: I tell you, that thing is a damn hazard!
Kate: It’s just a toaster!
Leopold: Why is it called a toaster when it produces no toast, but simply warm bread, and inserting it two times produces charcoal? The ideal toaster would have one-and-a-half insertions to produce the correct toast!
Kate: You know something? Nobody gives a rat’s ass that you have to push the toast down twice, and you know why? Because everybody pushes their toast down twice!
--Hugh Jackman and Meg Ryan in an exchange of usability differences from the movie Kate & Leopold
Shrug of Acceptance
It’s easy to go through life and just roll our collective eyes when we observe how everyday items are poorly built or just designed with what we perceive are easy-to-fix flaws. Some are amused, others just acknowledge, but for the individual trained to observe standards of quality in their own workplace, these deficiencies serve only to frustrate and annoy.
“Do unto others” is what a person who administers their own form of quality control comes to expect from the outside world. When it comes to IT, we require it on a variety of levels--consistently. Point and click, all day long, every week, every year. Ones and zeroes, data in and data out with reliability and accuracy.
The bar is high when it comes to IT performance, as well it should …
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"Stop that! It's silly." - Graham Chapman, Monty Python's Flying Circus |