Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
Improving the Business of IT
IT professionals love to whine about how difficult it is to support the thousands of business applications and supporting infrastructure in large corporations due to business process fragmentation. It is true that most large companies have several overlapping and often conflicting business models for a given unit of work that proliferates complexity and systems fragmentation. And from a customer standpoint, dealing with these fragmented and complex business processes can be unwieldy.
However, IT is no better, and rather than whine about someone else, IT professionals need to spend their time improving and streamlining core business processes so that customers of IT believe that their IT organizations are a pleasure to do business with. Let’s face it: At most large companies, navigating through IT can seem like finding your way through a 2,000-acre corn maze in October. To assist your IT organization in improving its core processes to better support customers, I have compiled a list of 10 areas of focus that are usually dysfunctional to which improvements can make a world of difference.
1. Billing and Costing of Services
Every IT organization should have a simple and clear model where customers can understand the cost of IT services and how they will be billed for them. This is an area of consternation for IT professionals and customers alike. There&…
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"There are painters who transform the sun into a yellow spot, but there are others who, with the help of their art and their intelligence, transform a yellow spot into the sun." - Pablo Picasso |