Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
Generally, there is an enterprise communication strategy associated with business process improvement. The communications come through some kind of communications office or representative. The office has no idea what its effects are on your project, nor does it care.
Kim is facing such a problem. She manages a project that is running simultaneously with a BPI initiative, and for all practical purposes supports that initiative with deployment of improved software. Even though she’s in the early stages of the project, skepticism rules the day with workers and she has a sinking feeling that this will cause disruption in her project. She’s not so sure about the BPI initiative right now herself, if the truth be told.
Kim and the Three Communication Phases
During any major culture change, an enterprise will parcel out information in more or less three phases:
An opening positive message
A period of revelations of facts and potential problems, along with a discussion with the workforce
A request for commitment to the new way of doing business
So Kim’s problem is that she needs some kind of commitment from the workforce as soon as possible so that everyone works toward the goals of the project.
Opening the Discussion
What the corporate communication does. This whole BPI communication