Business process definition can be an interesting topic. Some people find the topic extremely interesting and see it as the cornerstone for any business. Other people think of process definition as the perfect opportunity to catch up on much needed rest for the day.
Take this topic one step further to cover business process improvement, and the same people who choose to nap during the definition phase might doubly question why they need to invest additional time in reviewing, measuring and trying to improve business processes on a continuous basis.
This article will outline how to start selling the concept of business process improvement that aligns to business stakeholders expectations.
Acknowledge the obvious and change the mindset IT has cultivated a culture over the years where change is good. In order to stay competitive, organizations must revisit how they do things--and process definition and improvement is an accepted practice. The Six Sigma community targets development of individuals who make decisions around processes and proposed improvement based on qualitative and quantitative measures
Whether business stakeholders like to admit it or not, we go to work every day and execute a series of tasks or processes in order to drive to a desired deliverable. People might know how to “do their job” or have their tasks in their head as opposed to