Outsourcing: The Joke's On You
Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
Stop me if you’ve heard this one:
This project manager goes into a bar and complains that his outsourced workforce is producing work at sub par quality, even though his company checked the outsource firm thoroughly.
Okay, you’ve probably heard it before. What situation could cause chronic quality problems in an outsourcing firm that has been inspected, evaluated and approved? Today we know that ineffective workforce management can lead to high turnover, especially of the best workers and best managers. High turnover leads to:
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A preponderance of lower-performing workers
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Workers unfamiliar with defined process and your practices
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Inadequate front-line supervision, further de-motivating workers and preventing them from performing at an adequate level
This is the insidious nature of problems with your outsourced workforce. You evaluate many outsourcing candidates, choose a reputable company, put in place a good process, but you still get deadline or quality problems, without an obvious reason why. Your project suffers, and that’s not funny.
To ensure a continually high performing outsourced workforce, check that the workforce is managed according to today’s proven success factors, few of which are ever formally incorporated into contractor assessments, contracting or …
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