Organizations and project leaders must support the gathering and reviewing of project lessons learned, or teams are doomed to repeat avoidable mistakes.
Every project management guru and best-practice guide tell us that at the end of each project, the project manager invites the team together for a post-project review — a post mortem. The death reference is a bit harsh, but the idea that the project is finally being put to rest is the sentiment often shared by the project members. It might not be the prevailing feeling, however, if more teams honestly shared their collective memories on what went right and what could have gone better? Here are five steps to promote more effective lessons-learned meetings.
1. Invite everyone who contributed to the project in some way.
2. Develop a format to record the discussion topics, which may include planning, controls, requirements gathering, facilities, contracts, funding, design, testing, and more. Mix and match the topics to get those memories chugging.
3. Use a third-partyfacilitator to lead the group through the topics, discussing what went well or wrong. Let the thoughts and comments flow, promote specificity, and don’t attach blame. Honest input here is essential.
4. Present feedback, sharing findings and conclusions, through a small workgroup chosen during the lessons learned