Project Management

In Charge of Change

Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.

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Things change--and those of us in IT are always striving for ways to control it, especially when we are directing the change. Such is the nature of technology, though--ever evolving and hungry for new means and methodologies.
 
To succeed requires putting someone in charge of process enhancement projects who is well respected and empowered to implement the results. There are many who try to embellish the formula, but to have true governance really requires directional leadership that has a razor-sharp focus.
 
Go Team!
If you’ve ever considered using teams instead of individuals when discussing project governance, think again. Teams, even when empowered, are not capable of governance. While they can affect change management tasks such as making sure that there is integrated involvement, taking charge of dividing tasks and responsibilities, and acting as communications switchboards, they are not the proper governance mechanism. Individual leadership is needed, not a group consensus.
 
Teams have leaders already, and when they provide support it is in the form of taking on a task themselves. They are used as cushions and thus ineffective when it comes to the hard decision-making that is necessary for the lead position. It dilutes the power by putting it into members who cannot act without others--putting restraints on time to resolution as well.
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