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A Framework for Operational Governance
The topic of program governance has been at the forefront of IT governance topics over the past several years. Due to projects in the 1990s that were over-budget, under-delivered and spinning out of control, IT management made program governance a centerpiece of its newfound discipline with steering committees galore, crisp scorecards and funding checkpoints.
It worked--you don’t hear as much about colossal program failures as you once did. Rather than tread on tried ground with more on program governance, I’ll wade once more into unchartered waters around something that is suddenly getting a lot more press with the focus on ITIL (informational technology infrastructure library): operational governance.
For many years, once an IT application has been launched, the tendency is for most organizations to forget about them until they break. Of course when the critical systems break, there is an almost-instant frenzy to fix and find out what happened. However, once that fix comes along, it’s back to strategic initiatives and cost-cutting efforts until the next incident...and so goes the life of most IT operations organizations. Continuous, incremental improvements seldom get kudos from senior management, and the impetus for change only comes along during times of crisis. So why give this focus?
Unfortunately, these days the problems …
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