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The Matrix Organization: Hotbed of Human Resources Lawsuit Possibilities
Joe Wynne is a versatile Project Manager experienced in delivering medium-scope projects in large organizations that improve workforce performance and business processes. He has a proven track record of delivering effective, technology-savvy solutions in a variety of industries and a unique combination of strengths in both process management and workforce management.
Your organization, just as any business, will have responsibilities for acting consistently with the law. From following the Family & Medical Leave Act to managing contractors to implementing progressive discipline, workforce law invades all aspects of a project manager’s job.
The problem is magnified in a matrix organization where workers are shared between groups. Who is responsible for keeping certain records? How is information documented for performance reviews? How do you keep from being blamed for allowing a regulatory fine being levied and the resulting public embarrassment for the organization? How do you stay out of court?
There are two general areas of problems: regulatory actions and employee lawsuits. Both can cause you problems, although the latter is more difficult to avoid in a matrix organization. To make matters more daunting, a recent study showed that employees are better off settling than going to court against their employer. On average, they make more money that way. Delighted HR attorneys are advising their clients that getting redress will not automatically mean the tribulations of a trial.
So what is a project manager to do? First, master the basics of communication, recordkeeping, and consistency.
Communicating Standards & Expectations
In lawsuits and regulatory actions, the first question asked is, &…
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