Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
Truths Mickey Told Me: Lessons from Disney
As a lifelong learner, I’m always looking for fresh approaches, especially when it comes to achieving excellence through--and with--people. I often look for stellar models to glean ideas from, and so I recently sought out offerings from the Disney Institute, the learning arm of the Walt Disney organization. It did not disappoint. The track I attended focused on the Disney “Keys to Excellence” and covered their practices in the areas of leadership excellence, cast excellence, guest satisfaction, and loyalty.
As project managers, we are in a service business, whether we realize it or not. We deal with internal clients, external customers, team members and other stakeholders every day. As such, we have a unique opportunity to foster excellence in our people, products and services, and leave a memorable trace. And who better to learn from than the Disney organization, whose quality and services are legendary?
Let’s look at some highlights from the institute’s sessions as it relates to the project management profession and leadership in general.
Leadership Excellence
Every leader is on stage and is telling a story about what he or she values. This is one of Disney’s most fundamental truths. As an example, Disney Institute facilitators ask attendees which values Simba from The Lion King held dear. Most people, familiar…
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Don't be humble. You're not that great. - Golda Meir |