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ITIL-igence for Project Managers
Tom's latest eBook has been released on Amazon: "The 7 Myths of IT Integrations". Tom is also a Program Director for a large Midwest corporation and has been an adjunct faculty member at Walsh College. He has managed global web initiatives, data center moves and large multi-million dollar programs.
I constantly hear project managers talking about how they implement ITIL, about how they are ITIL-foundations certified and about how they use ITIL processes in their project delivery.
Okay…maybe they do, or maybe they don’t.
It may be a case of “talking past each other”. The Information Technology Infrastructure Library is a set of best practices and processes for delivering and supporting a sustainable IT service. It is a core framework for consistently delivering an IT service to your clients. Especially with the most recent release of ITIL Version 3, the framework continues to evolve and grow in the direction of encompassing more of the complete processes needed to run IT business.
Managing Your IT Service like a Business
The ITIL framework is divided into four core process functions:
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Service Strategy: deciding what initiatives would best serve your client
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Service Design: design and developing IT new services, changes and improvements
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Service Transition: building and deploying IT services
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Service Operation: ensuring that IT services are delivered and supported in an efficient manner
There is also a fifth area that outlines how to perform continuous process improvement. Each of these areas speaks to a phase in the overall lifecycle of an…
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