Employee, Train Thyself!

Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.

  Career Development   Talent Management  

The game plan for many new hires in an organization, regardless of the experience they bring to the table, is that even before they start trying to be productive, each must fill out forms, learn processes, set up access to tools and services and then get familiar with the requirements of the job. These tasks often require intervention and assistance from a variety of staff, support personnel and so forth. Many of these employee jump-start duties are repetitive on various levels, with more specifics being performed per the needs of the division, group and finally the individual.

It really is a pain in the neck that you can’t just start running right out of the gate…or can you?

Service Station
There is something to be said for employees who have scarce resources. Much like crafty characters humorously depicted in old armed forces movies or even such contemporary television shows like M*A*S*H*, creative individuals that need to get assistance, parts and equipment have a way of locating what they require through a variety of methods. With the roles of staff tightening as work increases and filled personnel requisitions don’t, delays in service have become more evident--with rising pressure to do more with less and get fresh employees up and running with as little disruption as possible. Crunch situations like this call for a Radar O’Reilly …

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