Who Before What

  Change Management   Governance   Stakeholder Management   ProjectsAtWork  

In many organizations, process comes before people, and function over feasibility. No wonder people resist. And all the change management in the world won’t help if the stakeholder community lacks the skills to execute a new process. Here is guidance on putting people at the forefront of your process design efforts.

Designing a new process invigorates an organization with the promise of something new, something that will fix a vexing problem and some new ‘way of doing things’ that will make the employees gush with gratitude. Unfortunately, the process becomes the jewel in the crown as the people get left behind.

Process design can fall flat on its face when sponsors forget two very important principles:

   > First, the ‘want’ has to be clearly distinguished from the ‘need.’

   > Second, one needs to evaluate what employee/stakeholder capabilities are required and what employee-centric benefits can be derived. In other words, what about the people?

Buyer’s remorse in action

Let’s take the example of my friend Rob who spends four hours a day commuting. To help make his drive more pleasurable, Rob bought his first luxury vehicle with all the bells and whistles: heating/cooling seats, touch-screen navigation, voice-activated climate control, satellite radio, wireless connectivity, …

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