The Political Spiral
Andy Jordan is President of Roffensian Consulting S.A., a Roatan, Honduras-based management consulting firm with a comprehensive project management practice. Andy always appreciates feedback and discussion on the issues raised in his articles and can be reached at [email protected]. Andy's new book Risk Management for Project Driven Organizations is now available.
Here’s a bizarre one, and it happened to me a few years into my career. I hope that I am now better equipped to deal with it, but at the time it seemed like a nightmare that I just couldn’t wake from:
I was the project manager on an initiative that was taking an existing technology product and customizing it for an external client. The client had been using a competitor’s product and had agreed to come across to us only because they had been sold on a series of new features and enhancements that the competitor’s product didn’t have. The problem was, we didn’t have them either--and the product owner (the project sponsor) was not at all clear on how he was going to deliver what the customer had been sold. Inevitably, deadlines got missed, the early versions of the software didn’t work properly and everyone was extremely stressed--just another software development project, right?
The difference this time was that a member of the product team left during the project and joined the client organization. That meant that the client now knew exactly what was going on and decided to try and turn the situation to their own advantage.
The politics
The client started asking for demos of the functionality, for performance benchmarks, etc., knowing full well that they couldn’t be delivered because the functionality was still …
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"Impartial observers from other planets would consider ours an utterly bizarre enclave if it were populated by birds, defined as flying animals, that nevertheless rarely or never actually flew. They would also be perplexed if they encountered in our seas, lakes, rivers and ponds, creatures defined as swimmers that never did any swimming. But they would be even more surprised to encounter a species defined as a thinking animal if, in fact, the creature very rarely indulged in actual thinking." - Steve Allen |
