When Experience Walks Out the Door

  Knowledge Management   Lessons Learned   ProjectsAtWork  

Many organizations are coming face-to-face with the reality that much of their institutional knowledge may be stretched thin or, worse, preparing to walk out the door. Experience cannot be replaced, but it can be leveraged with a commitment to a culture of execution. Here are five essential steps.

Advancing the organization and achieving business success require developing new products, finding new markets and building enabling systems and infrastructure. Keeping execution aligned with the strategy to accomplish these objectives has always been one of the most difficult challenges in running a business. In the current environment, the task seems more daunting than ever.

For one, harsh economic realities and the resulting environment of scarcity have often meant that those individuals once responsible for championing programs to implement and sustain process improvement, change management and project management competencies are no longer with the firm or are dispersed across a newly reorganized and often fragmented organization.

Along with organizational improvement efforts, many of the support structures meant to reinforce a culture of execution have also been disbanded or diminished. This has left the development, training and reinforcement of project management best practices, methodologies and systems floundering.

In addition, most industries are …

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