Topic Teasers Vol. 27: Empowering Your E-Mail

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  Communications Management   Innovation   Knowledge Management   Lessons Learned  

Many recent articles on trends lead me to believe that e-mail is being phased out as a project management tool. In my organization, we still rely on it and everyone knows how to use it. Is there a way to enhance its use so that we keep it?

A. Use a different form of communication for each person you need to contact, depending on the preference they have expressed. Keep a chart next to your keyboard so you don’t get confused.

B.  So much information needs to be sent between team members, product owners, vendors and customers that it is best to include everyone on each e-mail. Add as many attachments as possible to this single e-mail so that there is only one line item from you in their inbox.

C. There is no need for e-mail any longer as most contacts have their mailboxes so full that there is a tremendous delay before you get a response. Move to instant messaging or Facebook to get your answers and convey your ideas.

D. By changing the way you use e-mail to make your communications more effective, you may stave off the need for management to move to a new system…although you may find there are supplements that you find useful in specific circumstances.

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Answer: D. By changing the way you use e-mail to make your communications more …

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