How to Undertake a Project Quality Review

Michael Stanleigh, CMC, CSP is the CEO of Business Improvement Architects. He works with leaders and their teams around the world to improve organizational performance by helping to define their strategic direction, increase leadership performance, create cultures that drive innovation and improve project and quality management. He has been instrumental in helping his clients increase productivity and profits with his innovative approaches and focus on quality.

  Lessons Learned   Quality   Strategy  

In my consulting work in project management, I am often called upon to audit projects or undertake project quality reviews of “problem” projects. Bringing in an outside auditor/consultant to conduct the project quality review is a good practice; it provides project team members and other project stakeholders with the opportunity to be candid and share their opinions and feelings about what is happening (or has happened) on the project without risk of lash back.

The process for conducting a project audit or project quality review is similar regardless of whether one conducts it mid-tern on a project or at its conclusion. And the process is pretty consistent regardless of the organization’s area of industry or services. Often the project is in crisis and the organization is eager to get the project back on track quickly. Therefore, it is important to get the project quality review and audit completed quickly. It requires about three very intensive weeks to complete the in-depth quality review and audit, and deliver the final report.

Project Quality Review and Project Audit Process
There are three phases to a project quality review:

Phase 1: Planning the Project Quality Review and Audit
Phase 2: Project Analysis
Phase 3: Report and Recommendations

Phase 1: Planning the Project Quality Review and Project …

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