Innovative Quality Measurement System—Ideas for a Project Manager

  Manufacturing   Quality   Knowledge Shelf  

Quality management is an integral and key component of project management. This paper presents the efforts of the project management team involved in the design of a “universal quality system” for business process outsourcing projects. This unique quality system applies certain statistically fundamental principles to provide an objective view of the project status across stakeholders and has many unique characteristics. Click here to read the PDF!

About the Author
Krishna V. R. Muppavarapu is an active member of Project Management Institute (PMI)® and a PMP®, is a Certified Six Sigma Black Belt from the American Society for Quality (ASQ),and also holds a mechanical engineering degree from BITS, Pilani, India’s premier technology institution and a master’s degree in management from SP Jain Institute of Management and Research (SPJIMR), Mumbai, a leading business school in India. Mr. Muppavarapu has worked for close to 10 years in the manufacturing, information technology, and business process outsourcing industries. At the time of this writing, he is working as the head of quality and process management at eGramIT Services Pvt. Ltd., a company that has made groundbreaking efforts in delivering business process outsourcing services. Mr. Muppavarapu can be contacted at [email protected].

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