Building Trust Through Project Management Practices

  Communications Management   Leadership   Risk Management   Knowledge Shelf  

Abstract
Project managers, as leaders, have a crucial role in creating and nurturing the right organizational culture—and building high-performing teams—as we deliver project goals and business objectives. In order to rightly do so, there are multiple leadership qualities that need to be demonstrated and nurtured. Among those qualities is trust, a vital and crucial characteristic. It’s imperative to build a healthy, open, and trusted team in a trustworthy environment in order to be successful in the long term. Trust can be built and earned through various means in a project. This article focuses on project management practices that can be instituted and adopted around the famous four pillars: Risks, Assumptions, Issues, and Dependencies (RAID).

Introduction
By definition, trust means a firm belief in the reliability, truth, or ability of someone or something. Brian Tracy, a motivational public speaker and self-development author, aptly describes trust as "The glue that holds all relationships together—including the relationship between the leader and the led—is trust, and trust is based on integrity."

Fred Hilmer, an Australian academic and business professional, says, "Leadership requires five ingredients—brains, energy, determination, trust, and ethics. The key challenges today are in terms of the last two–trust…

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