Project Management

Regaining Trust: The Winners and Losers of a More Cautious Tomorrow

Southern Alberta Chapter

Mike Griffiths is a consultant and trainer who help organizations improve performance through shared leadership, agility and (un)common sense. He maintains the blog LeadingAnswers.com.

People are smart, resourceful and inventive. We are also dumb and irrational. This combination makes forecasting nearly impossible.

People build cities, express themselves through art, and push forward our understanding of the world through science and logic. At the same time, they exhibit cognitive bias and often behave in ways that defy this same science and reasoning.

The simultaneous application of logic and defiance of logic is part of what makes humanity rich and complex. It is also why predicting how the world will change after the COVID-19 pandemic contains much uncertainty. Some effects will be the sensible results of events and reactions. Others will be nonsensical reactions (like hoarding toilet paper) due to cognitive bias. These factors will intermingle and interact with new yet unknown events to create a tomorrow that is impossible to calculate.

So, while nobody knows how our future will be different, we do have some ideas to help make an educated guess.

(Y)Our Thinking is Flawed
Before following the conclusions to their impacts on project management, such as more remote work and an aversion to collocated workplaces, let’s review why this logic will be proved wrong. People do not behave rationally. Instead, we exhibit many illogical behaviors called cognitive biases. There are several informative lists and pretty maps of cognitive biases, but …


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Denial ain't just a river in Egypt.

- Stuart Smalley

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