Project Management

The Proof That PMOs Can Deliver Value

Andy Jordan is President of Roffensian Consulting S.A., a Roatan, Honduras-based management consulting firm with a comprehensive project management practice. Andy always appreciates feedback and discussion on the issues raised in his articles and can be reached at [email protected] Andy's new book Risk Management for Project Driven Organizations is now available.

There’s a new report that has just been published by PMI. PMO Maturity: Lessons from the Global Top Tier provides the results of research it carried out with global professional services firm PwC around PMO maturity. I guess that it’s no big surprise that there is still a lot of work to be done in most PMOs, but I want to look at the positives in this piece. Specifically, I want to look as just what PMOs can achieve.

Over the years I have written more articles, presented more webinars and had more conversations than I can remember preaching the message about how PMOs can be valuable contributors to organizational outcomes. And I’m sure I’ve annoyed more than a few clients by going on about the same thing whenever they complain that their PMOs were a waste of money. But now I have the evidence of just what can be achieved.

Just look at the results for the top 10% of PMOs in the report: They are twice as likely to report much better revenue growth, three times as likely to report much better customer satisfaction, they’re aligned and respected by the C-suite, and they enabled much better performance in the response to the pandemic.

I could go on and on, but you can (and should) read the report for yourself. The key message is clear: PMOs can make a difference.

Moving to the top
My math is not good, but I know that there is only ever …


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