The Employee Journey: Talent Mapping and Empathy
The Employee Journey is no longer a linear trajectory into and out of your organization, ending in retirement. Think instead about talent mapping and career cartography, with employees taking intersecting, overlapping, and networked pathways that bring people to, around, beyond, and even back into your company.
Monitoring a real-time skills inventory of your organization—not a compilation of old resumes or outdated competencies—is now critical for staying on top of your organization’s or team’s current and projected skills needs. With a current skills inventory, each person’s updated capabilities can be tracked and matched with new internal opportunities as business and skills needs evolve.
To stay competitive, employees also naturally want to acquire new skills and have new experiences that might eventually prompt a departure from your team, your division, or your company. Finding a new role for them within your organization is the best option to explore first.
Muriel Clauson, co-founder of Anthill, which creates talent mapping software for remote workers, in 2020 started to hear select leaders saying, “I actually want to make sure that our people don’t leave our company unless it’s absolutely the right thing for them, and that while they’re here, we’re helping them get the most out of work. We want them to
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