Beyond the Stethoscope: How AI is Reshaping Hospital Operations (Part 1) – A Stakeholder Perspective

Dr. Deepa Bhide, PMP is a physician and currently an independent healthcare IT and project management consultant. She has a postgraduate degree in Pediatrics and Neonatology from the University of Health Sciences, India. Deepa is an advocate of using project management in healthcare and related domains. She has worked extensively in the confluence of clinical medicine, IT and project management domains with hands-on experience in managing projects from conception to closure.

  Artificial Intelligence   Healthcare   Stakeholder Management  

“Due to the digital journey many hospitals in India have embarked on for healthcare delivery, India will soon become the first country in the world to dissociate healthcare from affluence. Wealth of the nation or family will have nothing to do with the quality of healthcare its citizens will enjoy.”
– Dr. Devi Prasad Shetty, Chairman, Narayana Health, India
(at “An Outside-in Perspective: Driving Impactful Innovation in the Face of Disruption, NASSCOM GCC 2023”)

Introduction
Information technology (IT) is revolutionizing every industry, and healthcare is no different. Healthcare organizations are looking into new ways to integrate technology into their DNA to enhance efficiency and drive life-saving decisions.

OpenAI’s ChatGPT—a generative artificial intelligence-powered large language model (LLM) —has taken off in record-breaking fashion, with over a million users since it was officially launched in November 2022 (by comparison, Instagram took approximately 2.5 months to reach 1 million downloads, whereas Netflix took about 3.5 years to get 1 million users.)

It seems to have taken on a life of its own in the past few months, and companies are discussing how to integrate AI into their workflow—especially in the healthcare industry. AI has transitioned from the realm of science fiction into a definitive technology…

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