How to Align Relationship Expectations

Lonnie Pacelli is an Accenture/Microsoft veteran with four decades of learnings under his belt. He frequently writes and speaks on leadership, project management, work/life balance, and disability inclusion. Reach him at [email protected] and see more at ProjectManagementAdvisor.com.

  Stakeholder Management  

As of this article, my wife and I are in process of buying a car. We are looking for a very specific model with “must-have” features, like exterior color and interior appointments. At one dealer in particular, the salesperson was clearly trying to endear himself to me, wanting to talk about things that I wouldn’t generally talk about with someone I just met—and had nothing to do with buying a car.

Now, I’m a relational guy and love to learn more about people—but I can also tell when someone is manipulating me. His disingenuousness made me not want to work with him. I was looking to buy a car and wanted to stay focused on what needed to be done to buy the car, but the salesperson was trying to work me. I ended up walking away and will avoid doing business with the salesperson in the future.

You might be asking what buying a car has to do with being a project manager. So much of what a project manager does is about relationships—guiding and working with others to deliver something on time, on budget, and within scope.

However, relationships aren’t one size fits all. Depending on the situation and the parties involved, I’ve found that relationships can take on one of three forms, as follows:

Transactional relationships

• Are based upon a specific tangible need (i.e., buying a car)
• Can be one-time or recurring
…

Please log in or sign up below to read the rest of the article.