Low Morale? It May Be Easier Than You Think to Boost Productivity
From the Eye on the Workforce Blog
by Joe Wynne
Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.
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A U.K. survey took the pulse of employees in July and found that employee morale remains low. After last week's post, this should not be a shocker, but there is some detail in the report that can help you respond more effectively. Morale matters because it is a direct influence on productivity. Usually when you see lower morale you see lower productivity.
First, consider what you can do to improve morale. Do you find it difficult to think of ways to work around morale killers such as bad corporate news, continuing layoffs, spending constraints, resource constraints and the like?
Well then, this report brings you good news. None of the above were listed as major problems by respondents. The three things that respondents said their bosses were least likely to do was:
Coach on the job
Discuss training and development needs
Give them feedback on how they are performing
You know, those items don't sound like rocket science to fix. But think a minute - How are you in meeting those needs? If you can spend a little time now helping workers improve their skills, you can have a significant effect on morale. And that will, in turn, improve productivity.
If you have not attended to the development of workers in a while, start looking for opportunities to do so. Examples to help you find something appropriate for your situation:
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Make it easier in your project for project workers to cross-train or help in new areas.
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Publicize areas where help is needed in your project and ask for volunteers
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Ask your HR employee development representative to assist you with creating opportunities
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Use internal discussion board to identify major skill needs in the project and discuss options for meeting those needs
By the way, my leadership article last month was used in gantthead's Head's Up Newsletter, which you should be subscribed to. It does not appear on my departmental page just yet, but I'm working on it.
Posted on: August 11, 2010 04:05 PM |
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Comments (2)
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Joe Wynne
Retired from Banking
Charlotte, NC Area, United States
This is a huge problem and commonly asked of HR professionals online. I am not an HR professional, but I play one online and so I can bring you the bad news explained in numerous studies, such as this one
http://www.informaworld.com/smpp/content~content=a788218559~db=all~jumptype=rss.
In the harsh real world of managers, the behavior to support employees is countered by the actual practice of manager selection in the organization. Candidates who are viewed as "smart" (better candidates) are those who exhibit behavior that you might consider "cold," "mean" or as in the article "hypercritical." In other words, those managers who are selected are in part the ones who put down others in front the right people so that they themselves seem more sophisticated.
You see articles all the time (not in my gantthead content because it is outside the scope of my department) about how to deal with a "bad boss," but these tactics will have limited success because bad bosses have been selected for their behaviors and in their eyes it would deleterious to their careers to change.
Joe Wynne
Retired from Banking
Charlotte, NC Area, United States
Let's make sure we're all clear on my response and actually read the example survey: Neither interviewers (or any hiring manager) would be looking for tendencies in an employee to be cold, mean or belittling. What surveys show is that when leaders see an individual acting confidently and complaining about previous deliverables, work products, individual performance, whatever - these leaders tend to assume the complainer is smart. The complainer may be correct or not. The complainer may be way off, but their actions more than not will be seen as someone who is a step ahead of others, and this fact will be used later when identifying candidates for promotions. Thus, bad behavior survives and thrives and does not necessarily get eliminated. This is the frustrating news I was communicating. If someone out there has been a victim of this, please comment.
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