Why Training Does Not Work
From the Eye on the Workforce Blog
by Joe Wynne
Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.
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Which TWO of the following have been proven?
A. Slime molds can solve puzzles.
B. Training is more effective when it includes elements targeted to learning styles (visual learners, “left-brain” learners, etc.).
C. Knuckle-cracking does not cause arthritis.
Sometimes we “know” something because it is simply common sense - most of those around us believe it. Recently, a group of cognitive scientists conducted a review to see what scientific support there was for "learning styles" and found that there really wasn’t any. So where did the idea start and how did it grow to be a standard way to design training? Interesting questions. Unfortunately, however, I don't have an answer.
I do know that scientists proved A* and C** and were recognized for these most excellent findings. One scientist actually cracked the knuckles on his left hand every day for 60 years. BTW: The Ig Nobel Prizes for 2010 will be webcast Thu 9/30 at 7:30 PM ET.
Mike Donoghue lamented in his recent gantthead article that workers scramble to complete online training in between too many other tasks. He said that people are not in classrooms anymore learning with other committed trainees. This is true . But we cannot go back to the old instructor-led classroom method for all training. Training needs to work differently to fit into modern project work life.
The way formal training (classroom or online) has been designed in the past does not fit what is needed today. Using unproven design principles is just one problem. It takes too long to create. It is too expensive to create. It becomes obsolete too quickly. Yet we still need workers committed to learning and organizations committed to providing an environment where learning is continual and effective.
My upcoming article will describe how social media can help take us to the next step. Social media can, if used correctly, enable techniques that have been proven to improve retention. There are actually newly found and classic techniques scientifically proven to improve learning. Soon after the article is published, I will lead discussions on social media and project training in the Social Media in Project Management GIG. Are you a member?
P.S. Remember how you were told to find a good quiet, well-lighted place to study and use that place always? That was also wrong! It's better to vary your locations for learning. Is nothing sacred?
* "Intelligence: Maze-Solving by an Amoeboid Organism," Toshiyuki Nakagaki, Hiroyasu Yamada, and Ágota Tóth, Nature, vol. 407, September 2000, p. 470.
** "Does Knuckle Cracking Lead to Arthritis of the Fingers?", Donald L. Unger, Arthritis and Rheumatism, vol. 41, no. 5, 1998, pp. 949-50.
Posted on: September 30, 2010 08:39 AM |
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Comments (5)
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I don't agree fully with your article's title. Training does work otherwise we would have no one able to do anything which is obviously not the case. As for learning styles not being proven scientifically, mmm just because the universe has not been proven scientifically does not mean it isn't so.
I know I learn better by doing rather than being talked at, unfortunalty this is not always possible so I just have to work harder to listen when being lecturered to.
I await with interest your use of social networking to learn. Gantthead being one such tool already helping PMs.
We stop learning when we are six feet under. The question is how to train effectively within the constraints of our work place.
What seems to work to upgrade our small group is learn a few ideas, in a fun environment, on a full tummy with my workmates. We get more bang for the buck by learning three ideas over a one hour lunch and learn than sending one person to a thousand dollar a day course. After a month everyone has one or two of the ideas rather than just one person with three to five ideas.
We tailor the material to our short term needs (1-6 months) and long term (1 to 3 years) growth plans.
This works for our small groups of about 20. Everybody shares the new language and understands the need. Perhaps the lesson is think about the people first and then the learning needs. What works for us may not suit a different group of 20.
Dr Paul Summers
Associate head department business & law| Southampton Solent University
Hampshire, United Kingdom
I am interested to know where to find the "newly found and classic techniques scientifically proven to improve learning." This will be useful for a research project I am undertaking so any source will be sueful.
Julian Sturgeon
National Projects Manager| GW Store
Cape Town, Western Cape, South Africa
As an Organizational Learning practitioner I partly agree that 'training does not work' but obviously traditional training methods must have some sort of positive outcome, otherwise we probably wouldn't be communicating via this website! I do think that an awful lot of training is a waste of time and money for all stakeholders, and is often implemented in order to tick a box in some corporate annual plan.
We all know that the best way to learn anything is by doing - the question is: what do we do in order to learn something specific? Robert Bradshaw makes the point that his group learns better working collectively in a fun environment and on a full stomach. He is 100% correct. He captures some of the principles of Organizational Learning in his scenario. The group designs their own curriculum (however simple), they work as a team, and everybody learns by doing it together. Individuals acquire skills, and the group acquires capacity.
Here are some hidden truths in Robert's scenario: everybody acquires some technical knowledge, and this is 'above the line' knowledge: it is recognized by all. But all the people in the group also acquired 'below the line' knowledge, i.e., they didn't see it as important knowledge or were not aware of it at all. This is an enhanced capacity of the group as a whole - it may be a subtle understanding of how to relate to others in the group, or a better grasp of what other people need from him/her. That is Organizational Learning. It is also learning by doing. It is highly effective, and costs far less than 'training'.
The big issue is: how to set up the process.
Joe Wynne
Retired from Banking
Charlotte, NC Area, United States
Paul,
There are multiple studies to show techniques that work. Start with this NYT article and follow the links and researchers:
http://www.nytimes.com/2010/09/07/health/views/07mind.html
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